Operations: Pending Payments Workflow

(Admin Panel Overview)

Purpose

The Pending Payments dashboard in the admin panel lets Operations review all service tasks that have been requested by landlords and are awaiting pricing or payment. Because on-demand service costs vary, landlords aren’t billed automatically — each task must first be priced manually.

Tabs and States

Tab	Description
Pending Pricing	Tasks without a price (price = 0). Operations must set a price.
Pending Payment	Tasks with a set price, waiting for landlord payment.

Table Overview

Columns: Task | Property | Service | Price | Landlord | Created | Actions Filters: Search, Property, Service, Department, Subdepartment

From here, Operations can open task details to set pricing or send payment links.

Task Details View

Header

• Task title and description

• Chips for Task Status and Payment Status (PENDING, PROCESSED)

• Department / Subdepartment tags

• Timeline: created date and last updated

Price Section

• Shows Current Price or “Not Set” when price = 0.

• Buttons:

  • Set Price → open dialog to enter or update the task’s price.

  • Edit Price → available after initial pricing.

• Once price is saved → the task moves from Pending Pricing → Pending Payment.

Payment Section

Appears once a price is set.

Action	Description
Copy Payment Link	Copies the unique payment link for the landlord.
Send Payment Message	Opens a short form to describe the service and send a payment card in the landlord’s Chat.

After sending:

• The landlord sees a payment card in Chat with:

  • Service name, property, description, amount, and Pay button.

• Operations can delete the message (while status = PENDING) and resend if needed.

Property Section

Shows:

• Quick link to the property details

• Address, specs (type, bedrooms, bathrooms, capacity, beds, area)

• Owner info, check-in/out times, and relevant metadata (Wi-Fi, instructions, rules, etc.)

Notes and Rules

• A price must be set before sending a payment message.

• If the message or price is incorrect, Operations can delete and resend while status = PENDING.

• Once payment is received, the task’s payment status updates automatically to PROCESSED.

• Payment links are unique and secure — they can be reused until payment is completed.

🔍 Key Flow Summary

Step	Actor	Action	Result
1️⃣	Landlord	Requests a service via Service Purchase Modal	Task created; awaits pricing
2️⃣	Operations	Sets task price in admin	Moves to “Pending Payment”
3️⃣	Operations	Sends payment link via Chat	Landlord receives payment card
4️⃣	Landlord	Pays invoice	Task marked as PROCESSED
5️⃣	Operations	Verifies completion	Service considered fully billed

🧪 QA Testing Checklist

Admin Dashboard

• Tasks without price appear in “Pending Pricing”.

• Setting price moves to “Pending Payment”.

• Payment link copies and sends correctly in Chat.

• Payment card appears to landlord with Pay button.

• After payment, status updates to PROCESSED.

• Deleting/resending messages behaves correctly.