Task Management

What It Is

The Task Manager is Hububb’s operational hub for scheduling, tracking, and completing all property work — from cleanings and repairs to inspections and other service tasks. It centralizes task creation (manual or automated), assignments, statuses, timing, and payment so landlords and operations teams can coordinate seamlessly across multiple properties.

Why It Exists

• To translate service needs (e.g., turnovers, repairs, post-stay inspections) into actionable, trackable work items.

• To connect upstream triggers (reservations, service purchases, subscriptions) with downstream outcomes (completion, payment, reporting).

• To provide end-to-end visibility across all operational activity: what’s scheduled, in progress, completed, and pending payment.

Core Concepts

Concept	Description
Task	A single actionable work item tied to a property (e.g., “Cleaning for Apartment A on 12 Oct, 10:00”). Tasks include fields like due date, status, department, and assigned worker.
Statuses	Represent operational progress: Pending, Confirmed (Scheduled), In Progress, Completed. Tasks tied to paid services also include Pending Payment or Active states.
Property Linkage	Every task belongs to a specific property for accurate filtering, scheduling, and cost tracking.
Department / Subdepartment	Defines which operational team (e.g., Cleaning, Maintenance, Guest Experience) owns the task.
Worker Assignment	Tasks can be assigned to workers; the activity view shows who performed or completed each task.
Reports & Receipts	Completed tasks link to a report and payment receipt for transparency and audit purposes.

Where Tasks Come From

Source	Description
Service Purchases (On-Demand)	Buying a one-time service (e.g., cleaning) automatically creates a scheduled task. If pricing isn’t fixed, it starts in a Pending Payment state until Operations sets the price and sends a payment request.
Automations (Reservation-Based)	Automations automatically create tasks based on reservation events (e.g., check-out → cleaning). They can include offsets, event types, and rules for inclusion/exclusion.
Manual Creation	Operations can manually add tasks for ad-hoc or exceptional cases.

How It Connects Across Hububb

Services

• The Services page is where tasks originate from purchases or subscriptions.

• On-demand purchases trigger tasks with full context: timing, department, and service details.

• Automation configurations link here for recurring property work.

Chat

• Payment requests for tasks appear directly inside Chat as Pay boxes.

• Landlords can pay without leaving the conversation.

• Successful payments update task financial states and post a “Payment processed” confirmation in chat.

• Reports and receipts are accessible via chat links or the Payments Page.

Properties

• Tasks are always property-scoped, ensuring clear separation and reporting for each property.

Typical Task Lifecycle

Step	Description
1. Created	Task is created via purchase, automation, or manual entry. Department, due date, and property are defined.
2. Scheduled / Confirmed	Task is assigned to a worker and confirmed for a time slot.
3. In Progress	The worker begins the job; activity updates display start time and status.
4. Completed	Work is finished; completion time and worker are recorded.
5. Payment / Receipt	If billable, the landlord pays (usually through Chat). Once paid, the task updates to Active and a receipt is available.

Key Views and Artifacts

View	Description
Activity View	Timeline of operational events (“Cleaning Scheduled,” “Started,” “Completed”) with timestamps, worker info, and property visuals for quick scanning.
Payments & Receipts	Each task has a detailed payment page showing amounts, time stamps, and transaction details.
Filters & Grouping	Tasks are grouped by property and category (Cleaning, Fixing, Guest Experience), matching the Marketplace taxonomy for consistent UX across the app.

Roles and Permissions

Role	Capabilities
Landlords	View tasks per property, review progress, approve or pay for work, and set up automations for recurring operations.
Operations	Create and manage tasks, assign workers, update statuses, set prices, and send payment messages.

Benefits

Benefit	Description
Reliability at Scale	Automations ensure operational consistency across all reservations and properties.
Faster Coordination	Everything is centralized by Property and Category for fast dispatch and review.
Frictionless Payment	Landlords can pay directly in Chat or via the Payment page. Receipts and messages update automatically.
Full Traceability	From purchase or automation to completion and payment — every step is logged for audit and visibility.

End-to-End Flow Summary

Step	Actor	Action	Result
1️⃣	Landlord	Purchases a service or triggers an automation	Task is created and scheduled
2️⃣	Operations	Reviews, assigns, and monitors the Task	Work begins and progress updates
3️⃣	Worker	Completes the job	Task marked Completed
4️⃣	Operations	Sets price (if needed) and sends payment message	Chat displays “Pay” box
5️⃣	Landlord	Pays in Chat	“Payment processed” message + receipt added
6️⃣	System	Logs all changes and syncs statuses across UI	End-to-end operational traceability achieved

🧪 QA Checklist

Task Creation & Triggers

• Tasks are created automatically after one-time service purchases.

• Automation-generated Tasks appear correctly relative to reservation events and offsets.

• Manual Tasks can be created and appear in lists with full property context.

Status & Lifecycle

• Statuses update sequentially: Pending → Confirmed → In Progress → Completed.

• Completed Tasks display proper worker and completion time.

• Cancelled reservations remove corresponding automation Tasks.

Chat & Payment

• Pending Payment Tasks display a “Pay” box in Chat when Operations send a payment message.

• Paying updates both Chat (to “Paid”) and Task (to Active/Processed).

• Receipts and reports link correctly from Chat and Payments pages.

Operational Visibility

• Activity timeline updates in real time with event and timestamp accuracy.

• Filters by Property, Category, or Department show correct subsets.

• Task IDs, payment statuses, and linked reservation/service IDs are traceable in the database and admin.

Reliability

• No duplicate Tasks from overlapping Automations.

• Offsets and event types trigger exactly once per reservation.

• Billing workflows correctly mark Tasks as PENDING, FAILED, or PAID.