1. Onboarding Flow Overview
Purpose (Product)
The Hububb onboarding flow is a comprehensive process that helps new landlords get started on our platform. It guides them through setting up their hosting preferences and creating their first property listing. The flow is designed to be intuitive and adapts to each landlord's specific needs — whether they're doing short-term rentals, mid-term rentals, or both, and what level of management support they want.
How the Flow Works
The onboarding has two main parts:
Getting Started (2 steps): Choose your hosting style and how you want to add properties
Property Setup (up to 16 steps): Create your property listing with all the details
Step-by-Step Breakdown
Part 1: Getting Started
Part 2: Property Setup (Create New Property path)
The system shows different steps based on the landlord's choices.
Always shown
These steps are always shown (order follows onboarding flow):
Property Type — What kind of property (house, apartment, etc.)
Place Type — Entire place, private room, or multiple rooms
Location — Find and confirm the property address
Basic Details — How many guests, bedrooms, beds, bathrooms
Amenities — What the property offers (minimum 5 required)
Photos — Upload pictures organized by room
Title — Create a compelling property title
Description — Write about the property (up to 500 characters)
Pricing — Set base price and pricing options
Conditional steps for Short-term or Both hosts
If the host selected Short-term or Both, show:
Minimum Nights — Set minimum stay requirement (1–30 nights)
Management Plan — Choose support level (Manual, Co-managed, or Pro)
Channels — Select where to list the property (Airbnb, Booking.com, etc.)
Review & Checkout — Final review and payment
Special case — Pro tier
If landlord chooses Pro management tier:
Book a Call — Schedule a call with our team (required for Pro tier)
Speak Soon — Confirmation that call was scheduled
Onboarding is paused until the required call is scheduled/completed. After the call, the flow resumes to Channel Selection and Review & Checkout.
What happens after onboarding
Once a landlord successfully completes the onboarding flow for creating a new listing, all the information submitted is automatically sent to the Operations team in the Hububb Dashboard.
Operations users can access this information under the “Property Requests” tab, where each new landlord submission appears as a new property request.
This request contains:
Detailed Property Information — All fields entered during onboarding, including type, capacity, amenities, photos, pricing, and description.
Selected Management Tier — The tier chosen by the landlord (Manual, Co-managed, or Pro).
Included Services — Any services that are automatically added based on the tier.
Selected Channels (OTAs) — The list of platforms (e.g., Airbnb, Booking.com) the landlord wants their property to be listed on.
Operations tasks after onboarding
Creating accounts on OTAs The Operations user creates an account on the landlord’s behalf.
Listing the property Using the property information submitted during onboarding, the Operations user creates and publishes the property on the chosen OTAs.
Connecting listings Once the property is live, the Operations user connects it back to Hububb via Channex, ensuring pricing, availability, and messaging are synchronized.
This process ensures that properties created through the onboarding flow are fully set up, listed, and connected without requiring landlords to handle the technical OTA setup themselves.
For more details see [[Property Requests]]
Management tiers explained
Manual Tier (Free)
Landlord manages everything themselves
Basic property management tools
No additional steps in onboarding
Co-managed Tier (Monthly Fee)
Some automation and support from Hububb
Partial management assistance
No additional steps in onboarding
Pro Tier (Monthly Fee + 5% of rental income)
Full-service management by Hububb team
Local team handles everything
Special requirements: Must schedule a call with our team before completing onboarding — onboarding is paused until the call is completed
User is automatically subscribed to services included in the selected management tier.
What happens when you refresh the page
The system remembers exactly where the landlord left off
They're taken back to their current step in the onboarding
All previous answers are saved and restored
They can continue from where they stopped
Progress is automatically saved — refreshing or closing the browser will not lose entered data.
Navigation rules
Moving forward:
Click "Next" to go to the next step
Each step must be completed before moving forward
The system automatically saves progress
Moving backward:
Click "Back" to return to the previous step
Can go back to make changes at any time
All data is preserved when going back
Completing onboarding:
Final step processes payment (if required)
Property is submitted to our operations team
Landlord receives confirmation emails
Redirected to their dashboard
For QA testers — What to check
Basic Flow Testing
Host Type Testing
Management Tier Testing
Payment Testing
Integration Testing
Common issues to watch for
Popup Blockers: Airbnb integration requires popup windows — test with popup blockers enabled/disabled
Slow Connections: Test with slow internet to ensure loading states work properly
Form Validation: Try submitting incomplete forms to verify error messages
Payment Failures: Test with declined cards to ensure proper error handling
Step Navigation: Verify that step numbers and progress indicators are correct for different host types
Flow diagram
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