User Flows

High-level overview — user flows by role

This document provides a high-level overview of the user flows for each major role in the Hububb ecosystem. Each role interacts with the system differently; their flows are documented in separate sections.

Roles Covered

  • Landlord — property owners using Hububb to manage listings, services, and OTA connections.

  • Operations — internal Hububb team responsible for onboarding, OTA connections, issue resolution, and platform administration.

  • Service Providers — external companies or individual workers who deliver services (e.g., cleaning, linen, maintenance) via the Hububb Connect mobile app.

Role-Specific Flows

Landlord flow

The landlord flow covers the public-facing journey through Hububb — from landing on the website to fully managing properties and services. Key steps include:

  • Landing page

  • Account creation & login

  • Onboarding flow

  • OTA connection or waiting state

  • Managing bookings, messages, and services

📄 See Landlords for a detailed breakdown.

Operations flow

Operations users cannot create accounts on their own. Only the Admin role can create new Operations accounts and assign permissions.

Account creation & permissions

  • The Admin sets up new Operations users in the Hububb Dashboard.

  • Once created, the user is granted access based on their assigned permissions.

  • This ensures controlled access and maintains system security, especially for functions like OTA connections and property management.

Operations workflow overview

1

Review new landlord signups & property requests

  • Monitor new accounts created by landlords.

  • Validate property information and requested OTAs.

  • Reference: [[Property Requests]]

2

Connect properties to OTAs via Channex

  • Use the Operations dashboard to connect properties to the requested Airbnb / Booking.com accounts.

  • Ensure Channex property/room mapping follows the correct structure for each OTA (Airbnb vs BDC).

  • Once connected, availability, rates, and reservations begin syncing automatically.

3

Manage bookings and guest communications

  • Operations users have full visibility of all properties and reservations.

  • Oversee inbound reservations and ensure proper sync between OTAs and Hububb.

  • Handle guest messages centrally via the unified Inbox.

4

Manage services and operational tasks

  • Assign service tasks (e.g., cleaning, linen, maintenance) to relevant service providers or internal teams.

  • Monitor task progress through the dashboard.

📄 See Operations for details.

Service provider flow

The service provider flow covers how providers and their workers interact with Hububb:

  • Provider account setup (via Operations)

  • Task assignment from Operations through the Dashboard

  • Execution and documentation of tasks via the Hububb Connect Mobile App

  • Marking tasks as complete, uploading photos, and submitting reports

📄 See Service Providers.

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